When you first notice the issue, you should contact your insurance company to log a formal complaint.
Hopefully your insurance company will be able to resolve the issue. If it is not resolved, send a follow up email or letter and keep a record.
If the provider is unwilling to resolve the complaint, you can escalate the complaint to us if it's unresolved after 30 days.
We'll pass the details to your insurance company and they might resolve the issue at this stage. If not we'll review the evidence to find a fair resolution.
Complaints disposal at a glance for the financial year 2021-22
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Council for Insurance Ombudsmen,
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