We're committed to delivering a fast, secure, and reliable connectivity experience that helps connect you to your passions and pursuits so you can go farther, faster. Wherever your world takes you, you can count on Optimum's award-winning Internet, TV, phone, and Mobile services to give you the speed and reliability you deserve at home and on the go.
We're invested in ensuring you have the best experience with complete connectivity and 24/7 customer support. We're building a new 100% Fiber Internet network with 99.9% reliability and have recently been voted #1 in customer satisfaction for Optimum Mobile. This is just the beginning!
For more details about the transition, see below. As always, we're here for you should you have any questions.
If you're an Optimum Business customer, click here.
Support
Who is Optimum?
Optimum is a connectivity company. We are one of the largest technology providers in the U.S., delivering Internet, TV, home phone, and mobile services to millions of people and small businesses across the country.
What does Optimum stand for?
At Optimum, we're committed to delivering a fast, secure, and reliable connectivity experience that helps our customers connect to their passion and pursuits so they can go farther.
What is happening to my local Suddenlink store?
Having roots in the local communities we serve is a top priority. The current Suddenlink stores will be rebranded to Optimum over the coming months, and we're also opening even more new stores throughout our service footprint. Starting August 1, for the latest store locations, hours, and information, visit optimum.com/stores
Who do I contact if I have questions about my service?
We're here for you with 24/7 customer support. Message us online, call us, or explore our FAQs at optimum.net/support
Account Management
Has my account number changed?
No, your account number has remained the same.
Has my username and password changed?
You can continue to sign in with the same username, now called an Optimum ID, and password as you did with Suddenlink.
If, for some reason, we could not transition your username, a new one was assigned and sent to you in August.
Need an Optimum ID, or cannot remember your ID or password? Just visit�optimum.net/idhelp.
To access My Account, do I still go to suddenlink.net?
No, as of August 1, this website has been retired. Please go to optimum.net and sign in with your Optimum ID and password to manage your account. Please note that your new experience may take a few days to update.
Need an Optimum ID, or cannot remember yours? Just visit optimum.net/idhelp.
Can I still use the Suddenlink Support app to manage my account on the go?
As of August 1, the Suddenlink Support App is no longer available. Instead, you can download the Optimum Support app at optimum.net/supportapp.
Am I still able to access my old statements after August 1?
Yes, you are able to view and download up to 12 months of your older statements at optimum.net/mybill when signed in with your Optimum ID and password.
Services
Are there any changes to my Internet service?
While your speed will remain the same, as of August 1, there will no longer be any data overage charges. Additionally, your Internet service will display differently on your bill. For example, instead of Suddenlink 100, it will now be listed as 100 Mbps Internet.
Has my TV package changed?
Your TV package and included channels will remain the same. However, your package and equipment will go by new names:
| Before August 1 | After August 1 |
|---|---|
| Local Broadcast/Broadcast Basic | Basic TV |
| Suddenlink Core | Core TV |
| Suddenlink Value/SL200/Standard Cable | Value TV |
| Suddenlink Select | Select TV |
| Suddenlink Premier | Premier TV |
Has anything changed with my Altice One service?
All features have remained the same. This service is now called Optimum TV, and the Altice One App has become the Optimum TV app.
| Prior To August 1 | After August 1 |
|---|---|
| Altice One | Optimum TV |
| Altice One App | Optimum TV App |
| Altice One Box | Optimum One |
| Altice One Mini | Optimum TV Box |
Are there any changes to my home phone service?
All features have remained the same, but you will now go to optimum.net/phone to check voicemail and manage your calling features.
Has anything changed with my Optimum Mobile service?
There are no changes to your service, how you manage your account, or the name.
Are there any changes to my home security service?
All features have remained the same. The service is now called Optimum Security, and the Suddenlink Security App has become the Optimum Security app.
Are there any changes to Safeguard?
All features have remained the same, but it is now called Service Protection.
Are there any changes to Suddenlink Stream?
All features have remained the same, but it is now called Optimum Stream.
How do I sign into network apps and streaming sites now?
When you visit a network website or app, select "Optimum" or "Optimum TV" (for former Altice One customers) as your TV provider and sign in with your Optimum ID and password to start watching content. For a list of networks with TV Everywhere, visit optimum.net/tvtogo
How do I access my Suddenlink email?
Go to myemail.suddenlink.net to read your emails. Your current email address will remain the same.
What is Optimum Fiber?
Optimum Fiber is a new 100% fiber Internet network capable of delivering speeds up to 10 Gig. It is designed with the latest technology to deliver the fastest and most reliable Internet speeds.
How can I get Optimum Fiber?
We will soon begin building out our Optimum Fiber network in various communities in Texas. While this build is a multi-year initiative, we expect to begin offering fiber services in initial neighborhoods starting in late 2022.
Want to know when fiber is available in your area? Go to optimum.com/get-fiber and sign up to be the first to be notified.
What WiFi network do I connect to on the go?
Select "optimum" (formerly called AlticeWiFi) from your list of available networks.
Billing
Does my bill look the same?
Your new monthly bill will remain the same, except you will now see the Optimum name instead of Suddenlink, and the statement will be blue instead of black.
Is my payment due date the same?
Yes, your due date will remain the same.
Will I receive my bill at the same time each month that I do today?
Yes, your bill will arrive around the same time each month that you receive it today.
Payment Management
Do I need to re-enroll in Auto Pay and Paperless Billing after August 1?
Unless you want to make a change, your Auto Pay and Paperless Billing settings will not change.